Careers

Family Resource Navigator (Full-time Psotion)

3001 Porcupine Drive, Anchorage, AK, USA
Position Summary:
This Family Resource Navigator is a full-time (40 hours per week) non-exempt position responsible for performing screening, intake, assessment, crisis intervention, resource referral, and safety planning for survivors of domestic violence, sexual assault, and stalking (DV/SA/ST). This position works 8-hour shifts within its normal business hours, Monday – Friday (9am – 5pm) and may be subject to change as the need arises.
Required Qualifications/Education:
  • Bachelor’s Degree required in Social Work, Psychology, Human Services, or similar field. Experience can substitute for post-secondary experience on a year-for-year basis.
  • Minimum of one year of direct experience in the field of domestic violence, crisis intervention, trauma, criminal justice, sexual assault, stalking and/or advocacy.
  • Ability to work almost entirely independently with little direct supervision.
  • Ability to prioritize, multi-task, and be flexible in a fast-paced teamwork environment with integrity, compassion, and the skill to handle sensitive issues in a confidential manner.
  • Proficiency in computer use and Microsoft software such as Outlook, Power Point, and Excel.
  • Possession of a current State of Alaska Driving License and maintenance of a clean driving record.
  • Ability to clear and maintain stringent federal, state, and local background clearances.
 
Preferred Qualifications/Education:
  • Two (2) years of leadership experience in nonprofit organizations effectively working with Native Hawaiian and Pacific Islander (NHPI) and other underrepresented groups.
  • Knowledge of Diversity, Equity. Inclusion, and Belonging practices and application.
  • Professional training or equivalent experience with domestic violence and power-based violence issues.
  • Proficiency in culturally sensitive service delivery to a diverse population
  • Knowledge of Federal and Alaska laws pertaining to domestic violence and knowledge of Anchorage community safety, police, medical, legal and other resources available.

Other
  • Remain current on all Federal and Alaska State laws affecting victims of DV/SA/ST, including but not limited to confidentiality, child custody, divorce, Immigration/Naturalization, civil protective orders, and basic criminal procedure.
  • Remain updated on current information in the field of DV/SA/ST through research, workshops, and training opportunities.
  • Acknowledge the diversity reflected in the PCA program population and demonstrate a commitment to cultural competency.
  • Adhere to PCA model of ethical communication to include addressing conflict establishing boundaries.
  • Demonstrate consistent and dependable attendance.
  • Other duties may be assigned as needed.

Physical Requirements
  • Ability to lift, push, or pull up to 50 pounds
  • Ability to sit or stand for long periods of time
  • Able to engage in a wide range of strenuous physical activity, including but not limited to walking long distances, moving up and down stairs, drive a minivan and physically manage youth, if needed
  • Ability to maneuver in exterior environment regardless of weather
Essential Functions
  • Adhere to all Pacific Community of Alaska (PCA) Policies and Procedures and remain current on updates and changes.
  • Develop and implement policies, protocols, and services designed to provide advocacy and support services to survivors and their families including the development of creative strategies for detecting, intervening, and preventing domestic violence and child victimization.
  • Maintain accurate participant records including statistical information and summary of contacts according to PCA, Confidentiality Policy, PCA Program Policies and Procedures, and grant requirements.
  • Complete all statistical tracking within established timelines.
  • Direct Services
  • Provide consistent, exceptional service to all PCA program participants.
  • Provide crisis intervention, individual support, information, and referrals victims of DV/SA/ST.
  • Provide follow-up case management services.
  • Provide participants with information about PCA services, housing options & other applicable community services.
  • Increase survivors’ safety and access to community resources and support, including individual safety planning.
  • Educate program participant(s) about the civil and criminal justice system including support/coordination with the Anchorage Police Department (APD), the Municipality of Anchorage Department of Law (MOA/LAW) and other related agencies as needed.
  • Provide court advocacy by assisting program participants in the civil protective order process through assistance with the completion of documents and court accompaniment for both civil and criminal hearings.
  • Advocate on behalf of program participants with community agencies to establish rapport and cooperation.
  • Develop and maintain a trusting, empowering relationship with the program participant that supports the program participant’s goal plan.
  • Be proactive and a leader in situations that require effective de-escalation of crisis situations.
  • Coordinate referrals and information regarding the Violent Crimes Compensation Board (VCCB).
  • Perform advocacy in a manner that supports the voluntary services model.
  • Conduct presentations and training to community organizations regarding PCA services, DV/SA/ST as coordinated by the Director of Programs.
  • Represent PCA at various community meetings.
  • Attend and contribute in all required staff meetings and actively participate in the training of new staff, volunteers, and interns. Provide supervisory support to volunteers and interns as directed by the supervisor.
  • Any other duties as assigned from time to time.
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